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POLICIES

 

Payment
We accept bank transfer, Paypal, bank debit and Credit Card payments for all orders.

If dealing with Sprout Gallery directly (eg, original and /or framed artwork) we can be contacted for direct debit information at info@sproutgallery.com

If you are having trouble paying, and still wish to order the item, please let us know so we can work with you.


Shipping
Items will be shipped 1-3 working days after order is received and payment cleared.

We use Australia Post to ship smaller parcels within Australia and overseas. For larger framed artwork and canvases we use couriers within Australia. From time to time we use couriers to transport artwork overseas. This is worked out individually with the client. Please contact me if you wish to receive your item via another method. If you require information regarding postage, please visit www.auspost.com.au


Refunds and Exchanges
We are unable to refund an item due to damage in transit or if you simply change your mind. All parcels for framed artwork are sent via Registered Australia Post or with a courier company and leave the premises in perfect condition. If you believe you have received an item that wasn't as described, please contact me so we can try to sort it out. 

 

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